downloading a purchased cut

Greetings,
Over the weekend I purchased an ornament from the Briar website, and when I clicked on the “download” button on the Briar site, after returning from PayPal, I am only getting an error message.

Do any of you know why this might be happening?

Thanks for your help,
Marit

image: Screen Shot 2013-11-19 at 8.45.32 AM.png

Screen Shot 2013-11-19 at 8.45.32 AM.png

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